FAQ

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Once you place your order successfully, you will receive a unique Shapelyx order number starting with “SYSX”.

There are ways to find your order number:

• Check your email inbox or spam for the order confirmation.
• Create a Shapelyx account using the email address you provided at purchase. Find your order number under your order history.

Still can’t find your order number? Let us help - contact us.

First double-check the area where the carrier would have left it. Ask neighbors too in case the package was dropped at the wrong door. Also, look for any "attempted delivery" notices, which means the carrier tried to deliver it, but no one was home. If you still don’t see anything, wait until the end of the next day, because some carriers’ electronic systems may show the package as delivered, even when it’s still on the way. Still no luck? Call the carrier with your tracking number for more information.

If the carrier is unable to provide a resolution please contact our Customer Care Center at shapelyx2025@hotmail.com

It is possible that your order may be canceled when it was detected by the system as a high-risk order. If you receive a cancellation notification, please contact your financial institution to verify your payment method and reach out to our customer service. All charges will be refunded after verifying the details of your order.

• We accept exchanges & returns within 30 days of receiving. Free gifts, bras & underwear and items marked final sale are not eligible for return.

• Products must be returned unworn, unwashed, in their original condition and with all tags and liners attached.

• We kindly ask to please try on items while not wearing make up, perfume, or beauty products that can leave marks or scents, as this could cause the item to be non-returnable.

• We ask that you wear underwear when first trying-on your purchase, as we reserve the right to refuse returns that show any signs of wear.

• Exchanges:

- We are pleased to offer free exchanges, and for the first exchange, Shapelyx will provide a complimentary return label.

- However, starting from the second exchange, customers will be responsible for the shipping costs associated with the exchange.

• Returns and Refunds:

- In the event that a customer chooses to return an item for a refund, please note that Shapelyx does not provide free return shipping.

- Shapelyx can provide a return label for the convenience of the customer, but a processing fee of $8 USD will be applicable and charged to the customer.

Finding the perfect shapewear can be tough. Luckily, with our 100% Fit Guarantee, you get easy returns or exchanges for another size or product. To issue a request:

• You can simply email our customer care team shapelyx@2025hotmail.com and inform us of your order number and your exchange/return request. As soon as you have brought your package to your local post office, please reach out to our team to share your return tracking with us. 

Once we see your garment(s) are on route to us, for the exchange request, your exchange garment(s) will be shipped out to you and a shipping confirmation email will be sent right over to let you know it's on the route; for the return request, we will get your refund processed for you, and you will be notified via an email. Your refund will be processed and applied to the original method of payment. Note that refunds can take up to 1-3 business days to appear on your bank account due to varying processing times of financial organizations.

If you are not totally in love with how they feel or fit, simply exchange or return them within 30 days, please feel free to contact us for a return label. Email to shapelyx2025@hotmail.com

We use outside delivery companies (UPS, FedEx, DHL, and USPS), we cannot guarantee these delivery times.

Yes, we offer standard and express shipping options to most countries.

Orders are processed depending on item availability and payment approval. During high volume periods, product availability may be subject to change while your order is being processed.Most orders placed on business days will be processed and shipped within 1-2 business days.We are unable to deliver on weekends or public holidays, any orders placed during this period will be dispatched the following business day.

Rush 1-3 business days / Standard Delivery 3-7 business daysPlease note that shipping times do not include the standard 1-2 business days processing time it takes for the order to ship out.Please note: due to the large order volume and slow logistics during the Black Friday shopping spree, some shipments may be delayed. We're working diligently to get your order on time. 

Normally, most of Shapelyx’s in-stock products are shipped from the US and will be delivered in 4-7 business days. Some would be sent directly from our factories in China and it will take 6-18 business days. We've partnered with top manufacturers and distributors around the globe to ensure that only products of the highest quality standards are delivered to you in no time.

Our website is currently in United States dollars. All purchases will be converted to USD after purchase.

Your payment is secure and your information always remain private. All information is encrypted form to ensure the overall security of all sensitive information.

To the extent that we are required by law to charge and collect taxes on products that we sell, such taxes are charged based on the tax laws applicable to the location to which the order is being shipped or delivered. At checkout, all appropriate taxes will be added to the order total. The tax amount displayed during checkout is an estimate of the tax applicable to your order. This amount may vary slightly from the actual amount of tax payable in connection with your order due to different tax rates which apply as a result of the origin and destination of the item(s) being purchased, as well as other factors.